At Selected Comfort, we want you to know exactly when your order will be processed, shipped, and delivered. Please review the information below before placing your order.
📍 WHERE WE SHIP
We currently ship within the United States.
We do not currently offer international shipping.
Some large or oversized products may have delivery restrictions for certain locations, including Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, and P.O. Boxes.
If a product cannot be shipped to your address, we will contact you before processing the order.
📦 ORDER PROCESSING
Orders are processed within 1 to 2 business days.
Our business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed before 6:00 PM Eastern Time on a business day are typically processed the same day.
Orders placed after 6:00 PM ET, on weekends, or on holidays are processed on the next business day.
🚚 SHIPPING TIME
Standard shipping usually takes 3 to 5 business days after your order has been processed.
Most orders arrive within approximately 4 to 7 business days from the date the order is placed.
Delivery times are estimates and are not guaranteed.
Delivery may take longer because of weather, carrier delays, holidays, high shipping volume, or other circumstances outside our control.
💰 SHIPPING COST
We offer free standard shipping on eligible orders within the United States.
The available shipping option and cost, if any, will be shown during checkout before you complete your purchase.
We do not add undisclosed shipping or handling charges after an order has been placed.
🚛 SHIPPING CARRIERS
We use professional shipping carriers based on the product, package size, weight, and delivery address.
The carrier used for your order may vary.
After your order ships, we will provide tracking information when tracking is available.
🏠 LARGE AND FREIGHT ITEMS
Some large or heavy products require freight delivery.
For freight deliveries:
• 📞 The carrier will contact you to arrange a delivery appointment.
• 🚚 Freight deliveries are generally made to the curbside of the delivery address.
• 📱 A valid phone number is required so the carrier can contact you.
• 👤 Please make sure someone is available to receive the shipment at the scheduled delivery time.
• 💵 If you do not respond to the carrier or miss a scheduled delivery, additional storage or redelivery charges imposed by the carrier may apply.
Any applicable charges or delivery conditions will be communicated when applicable.
📧 ORDER CONFIRMATION
After you place an order, we will send an order confirmation email to the email address provided during checkout.
The confirmation confirms that we received your order.
After your order has been processed and shipped, we will send a separate shipping confirmation email with tracking information when available.
🔎 ORDER TRACKING
You will receive tracking information by email after your order ships.
You may also use our Order Tracking page to check your shipment status.
Please allow up to 24 hours for tracking information to become active after shipment.
⚠️ DAMAGED ORDERS
Please inspect your package when it arrives.
If your package or product arrives damaged, please contact us within 48 hours of delivery.
Please provide:
• Order number
• Photos of the damaged product
• Photos of the shipping box and packaging
• Photo of the shipping label
For freight deliveries, please document visible damage on the delivery receipt before signing whenever possible.
We will review the information and work with the shipping carrier to determine the appropriate resolution.
📦 LOST OR MISSING PACKAGES
If your tracking information shows that your package was delivered but you cannot find it:
• Check around your delivery location.
• Check with household members or neighbors.
• Contact the shipping carrier for additional delivery information.
If you still cannot locate the package, please contact us within 5 business days of the recorded delivery date.
We will assist you with the shipment investigation.
🏠 INCORRECT SHIPPING ADDRESS
Customers are responsible for providing an accurate shipping address during checkout.
If you notice an error in your shipping address, contact us immediately.
We will try to correct the address before the order ships.
Once an order has shipped, we may not be able to change the delivery address.
Additional carrier charges caused by an incorrect address may be the customer's responsibility.
⏰ SHIPPING DELAYS
We work to process and ship orders within the timeframes stated above.
Occasionally, delivery may be delayed because of:
• Severe weather
• Natural disasters
• Carrier delays
• High shipping volume
• Public holidays
• Transportation disruptions
• Other circumstances outside our control
If a significant delay affects your order, we will assist you with available tracking and shipping information.
🛒 ORDER ACCEPTANCE
Submitting an order does not guarantee that the order will be accepted.
We reserve the right to cancel an order when necessary due to product availability, pricing errors, payment verification issues, suspected fraud, shipping restrictions, or other legitimate reasons.
If we cancel an order after payment has been received, the payment will be refunded to the original payment method.
📞 CONTACT US
If you have questions about shipping or your order, please contact us.