Shipping policy

Dear customers,

We want to get your purchase shipped to you as soon as possible.

Please note that our Total Shipping Time = Order Process Time + Tailor Time + Shipping Time.

Processing Time:

Each of our items is made to order, which will take a processing time. Whether you choose a standard size or give us your custom measurements, All our products are custom-made for you. Generally speaking, the Handling time will take 1-2 (Mon-Fri) Working days.

How do you determine delivery times?

• Transit Time: Once your order has been processed and shipped, the estimated delivery time is 5 to 7 (Mon-Fri) business days, depending on your location within the United States.

Ship-from location: 312 West 2nd Street, Casper WY 82601, United States

Currency: USD

Shipping Costs:

Free Shipping in the United States.

Customs:

Product prices are inclusive of customs duties.

Order Cut-off Time: 6:00 PM  (GMT-08:00) Pacific Standard Time (Los Angeles).

International Shipping Policy

We currently do not ship outside the U.S.

Our Delivery Partners

• USPS

Wrong Address: 

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Tracking Information

Once your order has been dispatched, we will promptly send you an email containing the tracking number. To track your package, you can choose one of the following methods:

In the email you receive, simply click on the “View Order Status” link, which will redirect you to the tracking page.

Alternatively, you can copy the tracking number from the email and visit the respective shipping carrier’s website (such as USPS) based on who is handling your package. Once on the carrier’s website, enter your tracking number to receive real-time updates on your shipment’s status.

Change of Address:

If your item hasn’t yet been shipped, you may change your delivery address by emailing customer support support@selectedcomfort.com. Please note that we are not obligated to ensure changes to the delivery address after the item has been delivered.

If you have any questions or require further assistance regarding the shipping policy, please do not hesitate to contact our customer support team at below:

Customer Service: 24/7-

Phone: +1888-905-6858

Email: support@selectedcomfort.com

Address: 312 West 2nd Street, Casper WY 82601, United States

NOTE: 
If you have any questions about the shipment, please feel free to contact us: support@selectedcomfort.com