At Selected Comfort, we want you to have clear information about warranty coverage before and after your purchase.
Many of the products we sell include a manufacturer's warranty. Warranty coverage, duration, exclusions, and claim procedures vary by product and manufacturer.
Please review the product page and manufacturer's warranty information for the specific product you are purchasing.
🛡️ MANUFACTURER WARRANTY
Most products sold by Selected Comfort are covered by a manufacturer's warranty.
The warranty period and coverage depend on the product and manufacturer.
Warranty information may be available on the product page, in the product documentation, or through the manufacturer.
If you have questions about warranty coverage before placing an order, please contact our customer support team.
✅ WHAT IS GENERALLY COVERED
Manufacturer warranties generally cover defects related to:
• Materials
• Workmanship
• Manufacturing defects
• Defective components
If a product is determined to have a covered manufacturing defect during the applicable warranty period, the manufacturer will determine the appropriate warranty remedy according to its warranty terms.
Depending on the manufacturer's warranty, the remedy may include repair, replacement of a part, or replacement of the product.
🚫 WHAT IS GENERALLY NOT COVERED
Unless the applicable manufacturer's warranty states otherwise, warranty coverage generally does not include:
• Normal wear and tear
• Cosmetic damage
• Accidental damage
• Misuse or abuse
• Negligence
• Improper installation
• Improper maintenance
• Unauthorized modifications
• Unauthorized repairs
• Damage caused by improper use
• Damage caused by natural disasters or external events
• Commercial use when the product is intended for residential use
The specific exclusions depend on the manufacturer and product.
📆 WARRANTY PERIOD
Warranty periods vary by product and manufacturer.
Because Selected Comfort sells products from multiple brands, warranty coverage is not the same for every product.
Please check the applicable product page or manufacturer's warranty documentation for the warranty period associated with your product.
If you need help finding warranty information, please contact us before placing your order.
📝 HOW TO SUBMIT A WARRANTY CLAIM
If you believe your product has a defect covered by the manufacturer's warranty, please contact us.
To help us review your request, please provide:
• Order number
• Customer name
• Product name or model
• Description of the problem
• Photos or videos of the issue, when applicable
• Any other information requested by our support team
Our team will review the information and guide you through the applicable warranty process.
🔧 WARRANTY REPAIRS AND REPLACEMENTS
If a warranty claim is approved, the manufacturer will determine the appropriate remedy according to its warranty terms.
Depending on the product and manufacturer, the remedy may include:
• Repair of the product
• Replacement of a defective component
• Replacement of the product
• Another remedy permitted under the applicable manufacturer's warranty
A replacement product may be the same model or a comparable model when the original model is unavailable.
📦 WARRANTY SHIPPING COSTS
Shipping costs related to warranty service depend on the manufacturer's warranty terms.
In some cases, the manufacturer may cover applicable shipping costs. In other cases, the customer may be responsible for certain shipping expenses.
We will provide information about applicable shipping responsibilities during the warranty claim process.
🏭 MANUFACTURER WARRANTY TERMS
Manufacturer warranties are provided by the respective manufacturers.
Warranty coverage, limitations, exclusions, and remedies are determined by the applicable manufacturer's warranty.
Selected Comfort does not change or extend a manufacturer's warranty unless we expressly state otherwise in writing.
If the manufacturer's warranty differs from the general information on this page, the specific manufacturer's warranty terms for the applicable product will apply, subject to applicable law.
⚖️ LEGAL RIGHTS
This warranty policy does not limit any rights or protections provided to customers under applicable federal or state law.
Some states do not allow certain limitations or exclusions of implied warranties. Where required by law, applicable legal protections will apply.
📞 CONTACT US
If you have questions about a product warranty or need assistance with a warranty claim, please contact us.
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Registered Company: META ECOMMERCE LLC
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Business Address: 312 W 2nd St, Unit #A4050, Casper, WY 82601, United States
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Phone: +1 307-316-2563
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Email: sales@selectedcomfortusa.com
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Business Hours: Monday to Friday, 8:00 a.m. – 6:00 p.m. Eastern Time (ET)
