Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1 to 2 business days, Monday through Friday, excluding U.S. holidays.

Orders placed before 6:00 PM Eastern Time on a business day are typically processed the same day. Orders placed after 6:00 PM ET, on weekends, or on holidays are processed on the next business day.

Standard shipping transit generally takes 3 to 5 business days.

The estimated total delivery time is approximately 4 to 7 business days after an order is placed.

Some products may require additional processing or delivery time. If a product has a specific lead time, the information will be displayed on the product page or communicated before the order is confirmed.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

What payment methods do you accept?

We accept the following payment methods, subject to availability at checkout:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay
• PayPal
• Shop Pay
• Amazon Pay
• Diners Club

All transactions are processed in U.S. dollars (USD).

Available payment methods are displayed during checkout.

What is your return policy?

We offer a 30-day return window beginning on the date of delivery, subject to the terms of our Return & Refund Policy.

Items must generally be unused and returned in their original packaging.

If an item arrives defective or damaged, please contact us as soon as possible so we can assist with the appropriate resolution.

Change-of-mind returns are subject to the conditions, return shipping requirements, and restocking fee described in our Return & Refund Policy.

Please review our full Return & Refund Policy before requesting a return.

Can I cancel my order?

You may request cancellation before your order ships.

Please contact us as soon as possible by email at sales@selectedcomfort.com or by phone at +1 888-905-6858

Once an order has shipped, cancellation may no longer be possible. You may then request a return according to our Return & Refund Policy.

What should I do if my order arrives damaged?

Please inspect your shipment when it arrives.

For freight deliveries, if you notice visible damage to the packaging or product, please document the damage on the delivery receipt before signing whenever possible.

If you suspect damage but cannot inspect the product immediately, note the suspected damage on the delivery receipt.

If your product arrives damaged, contact us within 5 business days of delivery at sales@selectedcomfort.com.

Please include your order number and clear photographs of the product, packaging, and shipping label.

Our team will review the information and work with you to determine the appropriate resolution.

How do I place an order?

You can place an order directly through our website.

Select the product you want to purchase.
Click "Add to Cart."
Review your cart.
Proceed to checkout.
Enter your shipping and billing information.
Select an available payment method.
Review your order details.
Complete your purchase.

After your order is successfully placed, you will receive an order confirmation by email.

You may also contact our customer support team by phone during business hours if you need assistance placing an order.

How can I track my order?

After your order ships, we will send a shipping confirmation email containing your tracking information.

You can also use the Order Tracking page on our website to check your shipment status.

Please allow up to 24 hours after shipment for tracking information to become available.

Will I receive an order confirmation?

Yes.

After you successfully place an order, we will send an order confirmation to the email address provided during checkout.

Please check your inbox and spam or junk folder if you do not see the confirmation.

If you still cannot find your confirmation email, contact us at sales@selectedcomfort.com.

Do you charge sales tax?

Applicable sales tax is calculated based on your shipping address and applicable tax requirements.

Any applicable taxes will be shown during checkout before you complete your purchase.

Can I change my order after placing it?

You may request changes before your order ships.

Please contact us as soon as possible at sales@selectedcomfort.com or +1 888-905-6858.

We will review your request based on the status of your order.

If the requested change results in a price difference, the applicable amount will be adjusted before the order is finalized when possible.

Once an order has shipped, changes to the order may no longer be possible. You may then request a return according to our Return & Refund Policy.

Where do you ship?

We currently ship to addresses within the United States.

We do not currently offer international shipping.

Some oversized products may have additional delivery restrictions. Please review the applicable product page or contact us before ordering if you have questions about delivery to your location.

Is checkout secure?

Yes.

Our checkout uses secure technology to protect payment and transaction information.

We do not store your complete credit card information on our servers.

Available payment methods and applicable charges are displayed during checkout before you complete your purchase.

How can I contact Selected Comfort?

Our customer support team is available Monday through Friday, 8:00 AM to 6:00 PM Eastern Time.

Registered Company: META ECOMMERCE LLC
Business Address: 312 W 2nd St, Unit #A4050, Casper, WY 82601, United States
Phone: +1 888-905-6858
Email: sales@selectedcomfort.com
Business Hours: Monday to Friday, 8:00 a.m. – 6:00 p.m. Eastern Time (ET)

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