Returns & Refunds Policy
We want you to be happy with your purchase. Below is our standard return policy, along with a few brand-specific specifics that will apply in case you want to return a product.
Our Standard 30-Day Return Policy
Most products may be returned within 30 calendar days of delivery, provided they meet the return eligibility requirements below.
Some brands and products have different return requirements or may be final sale. In such cases, if a product-specific or brand-specific return policy is displayed on the product page, that policy will apply.
Return Eligibility
To be eligible for a return:
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The product must be in new, unused, and undamaged condition.
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“Unused” means the product must not show signs of wear, use, installation, assembly, washing, soiling, odor, alteration, or damage.
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The product must include all original manufacturer packaging, tags, labels, manuals, parts, and accessories.
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The product and its retail packaging must be in resalable condition.
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The return request must be submitted within 30 calendar days of the delivery date.
Returned products are inspected upon receipt. Products that do not meet these requirements may be refused or, if accepted, may receive a reduced refund reflecting any loss in value.
Refunds and Shipping Costs
Once an eligible return has been received and inspected, we will refund the product’s purchase price to the original payment method.
Original shipping charges, if any, are non-refundable. Customers are responsible for return shipping costs, unless the return results from our error or the product arrived damaged or defective. If we provide a prepaid return label, its cost may be deducted from the refund.
Refused or Undeliverable Shipments
Refused or undeliverable shipments are not treated as standard returns. Applicable outbound and return shipping costs, along with any restocking fee disclosed in the applicable product or brand return terms, may be deducted from the refund.
To start a return, please email sales@selectedcomfort.com with your order number and the reason for return.
Cancellations
- Cancel before your order is processed for a full refund — just email or call us right away.
- Orders cancelled after processing follow our standard 30-day return policy and return shipping costs apply.
- Orders over $5,000, and any account with multiple order cancellations, are subject to a 5% cancellation fee regardless of order status.
- Custom-made items cannot be cancelled or returned once an order is placed.
A Few Final Notes
Our return policy is ultimately bound by each manufacturer's own terms. If a brand isn't listed above but has different requirements, that will be noted on the product page. Once we receive and inspect your return and confirm it's in its original, undamaged condition, we'll email you to confirm your refund.
Questions about a return? Email us at sales@selectedcomfort.com with your order number or call us at +1 888-905-6858