GIO Ultron eScooter

What’s the warranty on my scooter?

All scooters include a 12mo parts warranty. No registration for the warranty is required. Your warranty covers any part defect, failure or manufacturing error, excluding general wear and tear items (eg. tires, brake cables, brake pads, etc) or issues related to accidents, incorrect use, improper care or modification. All warranty claims must be verified by our technician and in the event parts are required to resolve the issue they are shipped free of charge. You are responsible for the final installation of replacement parts, whether installing yourself or with the assistance of a friend, family, hired technician or repair shop. Labour costs for parts installation are not included with warranty.

Are the batteries covered under warranty?

Yes, batteries are included under warranty and protected against defects. Please note that batteries not properly maintained, stored or cared for as per the scooters instructions would not be considered defective.

Are tires covered under warranty?

If tires arrive flat, cannot be inflated and we were contacted the date of delivery, it would be considered shipping damage and be covered. All other tire issues are not covered under warranty as they are a wearable part and also can be damaged with use. All current GIO Mobility scooters feature tubeless tires, so we recommend purchasing a standard tubeless tire repair kit. Most are inexpensive and have materials for multiple punctures.

My scooter has an issue and is still under warranty. What should I do?

Contact our technical support at support@gioelectric.zendesk.com or call 1-855-907-4211 ext 2, with your order number and details of the issue. Our technician will help you with troubleshooting the problem and guide you to a solution. This may include testing to verify a specific component as the cause, an instructional video on a specific fix or parts shipped under warranty.

My scooter has an issue and is NOT under warranty. What should I do?

Not to worry, we’re still here to help. In the event your warranty is up and you have an issue please still feel free to contact us. We’ll still do our best to help you determine the cause and solution but any required parts would need to be ordered and paid for by yourself.

My scooter was delivered damaged, what do I do?

As hard as we try and despite metal shipping frames protecting them, damages still have the possibility of occurring. Please allow us to resolve the issue versus refusing a shipment. Often packing is damaged but isn’t a reflection of the scooter itself. Refusing a shipment not only causes delays in a final resolution but may also result in additional shipping charges billed to you. In the event of damage at delivery, please document (photos/videos) packaging damage, then thoroughly inspect your scooter and document any damage to the scooter itself before contacting us. All shipping damages are handled via warranty replacement parts for damaged components.

My scooter was damaged. Can I exchange it or get a refund?

As the size and weight of the scooter results in large shipping fees, all damages or issues that are resolvable with replacement parts will be resolved under warranty as such. Shipping for exchanges or returns is not covered with warranty.

Can I return my product?

You have 30 days to request a return with the following conditions. The product must be in its original packaging, the product must be in new condition and no signs of use, you are responsible for paying return shipping, or we can arrange return shipping and deduct the cost from your refund.